Your Privacy, Our Responsibility

1. Information We Collect

rolex11 collects two main categories of information from its users: information provided directly, and information collected automatically during use of the platform.

1.1 Information Provided Directly

When you register an account, make a deposit, request a withdrawal or contact our customer support, you may provide the following information:

• Full name as per identity card (MyKad) or passport
• Active email address
• Mobile phone number
• Date of birth (for the purpose of verifying the minimum age of 21)
• E-wallet account information (Touch 'n Go eWallet, ShopeePay) or bank account information for FPX and DuitNow transactions
• Cryptocurrency wallet address (for users using USDT, BTC or ETH)
• Any information shared when communicating with our support team

1.2 Information Collected Automatically

When you use the rolex11 platform, our system automatically records technical information needed to ensure the service functions properly and securely:

• IP address and general geographic location
• Web browser type and device operating system
• Date, time and duration of login sessions
• Gaming and betting activity records for compliance purposes
• Cookie data and session tokens
• Device information including mobile device ID where applicable

2. Purpose of Data Collection and Use

All information collected by rolex11 is used solely for legitimate purposes that are made known to users. The following are the main purposes for which your personal data is used:

2.1 Account Management and Identity Verification

Your personal data is used to create and manage your user account, verify your identity in compliance with legal requirements relating to online gambling, and confirm that you meet the minimum age requirement of 21 years and above.

2.2 Financial Transaction Processing

Payment information is required to securely process minimum deposits of RM50 and minimum withdrawals of RM100. Transactions via Touch 'n Go eWallet, DuitNow, FPX, ShopeePay and cryptocurrency require identity verification to prevent fraud and money laundering.

2.3 Platform Security and Fraud Prevention

Technical data such as IP addresses and login records are analysed to detect suspicious activity, protect user accounts from unauthorised access, and maintain the integrity of games and betting on the rolex11 platform.

2.4 Customer Support

Information you provide when contacting our customer support via live chat or email is used to resolve enquiries and complaints more efficiently. Our support team operates 24/7 in Bahasa Melayu and English.

2.5 Licensing and Regulatory Compliance

rolex11 operates under international licensing and is required to maintain certain records to fulfil legal compliance obligations, including anti-money laundering (AML) and know your customer (KYC) requirements.

3. Sharing Data with Third Parties

rolex11 takes its commitment to not disclosing users' personal data indiscriminately seriously. However, there are limited circumstances where data sharing may occur:

3.1 Payment Service Providers

Required payment information is shared with approved payment processors such as FPX, DuitNow and related e-wallet service providers. All such providers are subject to strict data confidentiality agreements.

3.2 Legal Compliance and Authorities

rolex11 may disclose user information when required to do so by a valid court order, direction from a competent authority, or to fulfil binding legal obligations.

3.3 Game Software Providers

Minimum data required for technical purposes may be shared with game software providers that work with rolex11, subject to data protection agreements binding both parties.

3.4 What We Do Not Do

• We do not sell your personal data to advertisers or marketing companies
• We do not share your data with competing gambling platforms
• We do not disclose your financial information to parties unrelated to your transactions

4. Information Security Measures

rolex11 implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, loss, misuse or disclosure.

4.1 Data Encryption

All data transmitted between your browser and the rolex11 server is protected by 256-bit SSL/TLS encryption. Sensitive data stored in our database is also encrypted using the latest industry standards.

4.2 Access Controls

Access to users' personal data is strictly limited to staff who require the information to carry out their duties. All staff undergo ongoing data protection training.

4.3 Continuous Monitoring

Our systems are continuously monitored to detect any unauthorised access attempts or suspicious activity. In the event of a significant data breach, we will notify affected users within a reasonable timeframe.

5. Cookies and Tracking Technologies

The rolex11 platform uses cookies and similar tracking technologies to improve the user experience and ensure the platform functions smoothly.

5.1 Types of Cookies Used

• Essential Cookies: Required for basic platform functions such as login sessions and account security. These cookies cannot be disabled.
• Performance Cookies: Collect anonymous data on how users interact with the platform for improvement purposes.
• Preference Cookies: Store your chosen settings such as language and display preferences.

5.2 Managing Cookies

You can configure your web browser to block or delete cookies at any time. Please note that disabling essential cookies may affect the functionality of the rolex11 platform and your overall user experience.

6. Your Rights as a User

As a rolex11 platform user, you have certain rights regarding your personal data, which we fully respect.

6.1 Right of Access

You have the right to request a copy of the personal data we hold about you. This request will be processed within a reasonable timeframe through our support team.

6.2 Right of Rectification

If you find that any of your personal information held by rolex11 is inaccurate or out of date, you have the right to request immediate correction via our live chat or support email.

6.3 Right of Erasure

You may request deletion of your personal data subject to record retention obligations set by law and our international licensing compliance requirements. Some data may need to be retained for a specified period to meet legal requirements.

6.4 Right to Withdraw Consent

You may withdraw consent for data processing at any time for purposes that are not legally required. Withdrawal of consent does not affect the validity of processing carried out prior to the withdrawal.

6.5 How to Submit a Request ✉️

All requests relating to privacy rights can be submitted to the rolex11 support team via live chat available 24/7 or by email at [email protected]. Please include your full name, account username and a description of your request.

7. Data Retention Period

rolex11 retains your personal data only for as long as necessary to fulfil the purpose of collection or the relevant legal obligations.

• Active account data: For the duration your account is active plus the required period after account closure
• Financial transaction records: Retained in accordance with legal requirements and international licensing compliance
• Customer support communication logs: Retained for a reasonable period for reference purposes
• Session cookie data: Automatically deleted when the session ends or the browser is closed

When the retention period expires and there is no longer a legitimate reason to continue retaining it, your personal data will be securely deleted or anonymised.

8. Third-Party Links

The rolex11 platform may contain links to third-party websites or services such as payment providers. This Privacy Policy applies to the rolex11 platform only.

rolex11 is not responsible for the privacy policies or data protection practices of third-party websites. You are advised to read the privacy policy of any third party before providing your personal information to them.

9. Amendments to This Privacy Policy

rolex11 reserves the right to amend this Privacy Policy from time to time to reflect changes in our data collection practices, legal requirements, or business operations.

Any significant amendments will be communicated to users via a prominent notice on the platform's main page or by email to the registered address. The effective date of the latest version will always be displayed at the top of this document.

By continuing to use the rolex11 platform after the effective date of any amendment, you are considered to have accepted the amended terms. If you do not agree with the amendment, you have the right to close your account by contacting our support team.

10. Contact Us Regarding Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how rolex11 handles your personal data, please contact our team through the following channels:

• Live Chat: Available 24/7 directly through the rolex11 platform in Malay and English
• Support Email: [email protected]

Our data protection team will endeavour to respond to every enquiry received within a reasonable time. For more complex complaints relating to data deletion or transfer, please provide full details of your request so we can process it promptly.